Effective date: January 01, 2023

By accessing or using this site in any manner, you agree to be bound by these Terms and Conditions. SEGARA may, from time to time, change this site (including these Terms & Conditions). Please read them carefully before proceeding with entering the website. You must accept these terms and conditions to access this website any further. 

This website is owned and operated by PT Segara Harapan Nusa.

 

PLACING AN ORDER AND PAYMENT

By completing an online order, You are making an offer to purchase the product at the price on our website.

Payment must be made at the time of submitting the online order. Full payment is required before shipping; it is only effective when the funds are received net of charges in SEGARA’s bank account. You can pay your order only via bank transfer (Indonesian account only). All online orders placed through this website are subject to confirmation and acceptance by SEGARA. 

SEGARA's prices may vary in the event of price changes or mistakes on this website without prior notice to you. If SEGARA requests payment for increased prices, you may cancel the order.

 

PRICES

Prices are stated in IDR (Indonesia Rupiah rate) . Price and availability of these products sold on this site are subject to change without prior notice.

 

ORDER CANCELLATION

Once an order has been processed, we cannot make any changes or cancel your order. In the event of unavailable stock situation, we will liaise with you by Whatsapp Messenger or email to propose an agreeable alternative.

 

CONDITION OF RECEPTION

Products are guaranteed original and genuine. The invoice is the certificate of guarantee. Courier is responsible of delivering goods in the same quantity and state as per their pick-up. Upon reception, you are responsible of checking your parcel, and the integrity of the SEGARA seal; any discrepancy such as damage or loss, should be escalated, and claimed directly to the courier. Any events, whatever they are, which evade SEGARA’s willpower (force majeure, strike, administrative decision, shipping problem, etc.) and which may affect the execution of the delivery, cannot be used against SEGARA as a matter of cancellation of the order, neither can give you the right to claim for damage and interests.

 

FAULTY POLICY

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for a preliminary assessment.

If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.

 

INTELLECTUAL PROPERTY

SEGARA owns the intellectual property in its garment designs, fabric designs and images. SEGARA forbids the use of its designs and images for any purpose without prior written consent from SEGARA.

 

WEBSITE AVAILABILITY

On the rare occasion, www.segaraessentials.com could require some down-time, either scheduled or unscheduled. SEGARA will try to ensure the amount of down-time is limited. SEGARA will not be held liable for any consequences during down-time.

 

YOUR USE OF THE WEBSITE

You agree that you will use this website in accordance with these terms and conditions and that you will not use this website for any unlawful purpose.

You will not violate or attempt to violate the security of this website. You will not hack into this website, SEGARA's computer systems or the computer systems of other users of this website. Hacking means unauthorised access, malicious damage and/or interference.

By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. SEGARA reserves the right to change this Agreement at any time. Any such changes will be posted on this website.

 

FULL AGREEMENT

This Terms of Sale and Use of Website Agreement together with the other policies on this website are the entire agreement between us (SEGARA) and the user (yourself).